Question 1

What exactly is Flowtrack Web?

Accepted Answer

Flowtrack Web is a cloud-based warehouse management system (WMS) built for Canadian SMBs. It covers the full range of warehouse operations, from receiving to shipping, including inventory management, picking, and traceability.

Question 2

Does Flowtrack work with my ERP?

Accepted Answer

Yes. Flowtrack Web integrates with the leading ERPs on the market through its RESTful API. Our consultants handle the integration configuration during implementation to ensure reliable data flow between both systems.

Question 3

Do I need to purchase specific hardware?

Accepted Answer

Flowtrack Web runs in the browser, so there is nothing to install on your workstations. For picking and receiving, the system is compatible with most industrial barcode scanners and Android tablets.

Question 4

Does Flowtrack support multi-warehouse?

Accepted Answer

Yes, the Professional and Enterprise plans allow you to manage multiple warehouses from a single interface. You get real-time visibility across all your sites.

Question 5

How long does a typical implementation take?

Accepted Answer

A typical implementation takes between 4 and 8 weeks, depending on the complexity of your operations and integrations. Our consultants have completed over 3,800 mandates and know the best practices to get you operational quickly.

Question 6

Are my operations interrupted during implementation?

Accepted Answer

No. Our approach is designed to minimize the impact on your daily operations. We proceed in phases, and the switchover to Flowtrack is planned, often during a slower period.

Question 7

What support do you offer at go-live?

Accepted Answer

Every implementation includes a diagnostic of your processes, system configuration, team training, and on-site support at go-live. Our consultants stay on-site until your team is fully autonomous.

Question 8

Why are prices not displayed on the website?

Accepted Answer

Every warehouse has different needs. Rather than offering a one-size-fits-all price that does not work for anyone, we prefer to present a quote tailored to your reality. Contact us to get pricing quickly.

Question 9

Are there hidden fees?

Accepted Answer

Our quote includes all costs: licensing, implementation, training, and support. Everything is detailed upfront.

Question 10

Can I try Flowtrack before committing?

Accepted Answer

We offer personalized demos where you can see the system in action with your own data and scenarios. It is the best way to evaluate whether Flowtrack fits your needs.

Question 11

What type of support is included?

Accepted Answer

The Starter plan includes email support. The Professional plan adds priority phone support. The Enterprise plan offers 24/7 support and a dedicated account manager.

Question 12

What is the typical response time?

Accepted Answer

For critical issues, our response time is under 2 hours. For general requests, we aim to respond within the same business day.

Question 13

Do you offer ongoing training?

Accepted Answer

Yes. In addition to the initial training included in every plan, we offer ongoing training sessions, webinars, and on-site coaching for the Enterprise plan.

Question 14

Where is my data hosted?

Accepted Answer

Your data is hosted in Canada in certified data centers. We ensure encryption of data in transit and at rest, with automatic daily backups.

Question 15

What is the system uptime?

Accepted Answer

Flowtrack Web offers 99.9% uptime. Updates are deployed seamlessly, without interrupting your operations.

Question 16

Does Flowtrack work offline?

Accepted Answer

Flowtrack Web is a cloud application that requires an internet connection. However, barcode scanners can operate in temporary offline mode and automatically sync data when the connection is restored.

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